Broker Terms & Conditions
Preamble
travianet GmbH (hereinafter referred to as travianet) brokers travel services on flieg-ab.de. On this internet portal, various travel services from various tour operators, airlines or other service providers, each named by name, are offered. The following broker terms and conditions apply to the brokerage services provided by travianet for package holidays, cruises, flight-only, hotel-only, car hire and city breaks, other travel services, linked travel arrangements and travel insurance on the internet portal. Please also note the respective General Terms and Conditions (travel and payment conditions) as well as pre-contractual information of the respective responsible provider in the service description.
I. Contract Content, Formation of Contract
(1) A service agency agreement is concluded between the customer and travianet. The customer instructs travianet to broker package holidays, cruises, a flight-only, a hotel-only, a car hire, city breaks, other travel services, linked travel arrangements and/or travel insurance from the respective service provider. With regard to the services offered, travianet acts merely as a broker and, unless expressly stated otherwise, does not offer these in its own name.
(2) The offers presented by travianet on the above-mentioned portal do not constitute a binding contractual offer by travianet or the respective service provider. By entering their data and submitting the online booking form to travianet, the customer submits a binding contractual offer to the respective service provider and simultaneously instructs travianet to provide the brokerage service. The customer will then receive a booking receipt confirmation from travianet by e-mail to the e-mail address provided by them, which merely confirms receipt of the booking order to the customer. The text of the booking receipt confirmation is not stored and cannot be retrieved at a later date. The customer is obliged to check the data in the booking receipt confirmation for the travel service they have requested for accuracy immediately upon receipt of the booking receipt confirmation. If these data are not correct, the customer must contact travianet immediately upon receipt of the booking receipt confirmation at the telephone number or e-mail address displayed on the internet portal and correct the data. travianet points out that many airlines generally only make data corrections to flight tickets for a fee, which travianet will pass on to the customer in the amount incurred, insofar as the incorrect data entry is not attributable to circumstances for which travianet is responsible. The contract between the customer and the service provider is only concluded when either the service provider or travianet on behalf of the service provider has legally bindingly confirmed the requested services to the customer.
II. Brokerage and Processing Fees, Expenses
(1) For brokerage services with regard to hotel-only, package holidays, car hire and city breaks and travel insurance, travianet does not charge a separate fee, unless otherwise stipulated below:
(a) For brokerage services with regard to flight-only, rail and a. as well as for the provision of other services, brokerage fees are charged. The amount of the brokerage fee is listed in the respective offer in the respective booking mask and is visible to the customer before completion of the booking.
(b) Expenses or outlays of travianet incurred within the scope of the mandate granted (e. g. costs of issuing visas, postage etc.) are to be reimbursed by the customer to travianet in addition to the brokerage fee, which covers only the pure brokerage service.
(c) Insofar as travianet cancels the brokered service with the service provider on behalf of the customer at the customer's request, the processing fee due for this amounts to EUR 25.00 per person/per ticket. The customer is free to declare their cancellation directly to the service provider. Any cancellation fees levied by the service provider in the course of the cancellation remain unaffected.
(d) A processing fee of EUR 50.00 is charged for the preparation of a group offer, which is waived upon booking of the group offer by the customer and is subsequently refunded by travianet to the customer.
(2) All taxable brokerage and processing fees are inclusive of VAT.
(3) Should the customer rebook or cancel booked trips and services, travianet's claim to brokerage fees already incurred remains unaffected. This does not apply in each case if the rebooking or cancellation is attributable to defects in travianet's brokerage or advisory services.
III. Standard Form, Pre-Contractual Information
(1) travianet will provide the customer, before they submit their contractual declaration, with the applicable completed standard form (Art. 250 § 2 and § 4 or Art. 251 § 2 EGBGB) to the extent required by law, or in the case of a package holiday contract concluded by telephone, provide the information of the respective standard form by telephone.
(2) travianet will also comply with the duty of pre-contractual information regarding information (e. g. essential characteristics of the travel service; name, address of the branch, telephone number and, if applicable, e-mail address of the tour operator; travel price including taxes and, if applicable, all additional charges, fees and other costs; payment arrangements), insofar as these are material for the package holiday under consideration, within the legally prescribed framework.
(3) travianet is liable, when providing information and advice that go beyond the statutory obligations, within the framework of the statutory provisions for the careful selection of the source of information and the correct passing on of the advice and information to the customer.
IV. Payment
(1) Tour operators or travianet as travel broker may only demand or accept payments on the travel price before completion of the package holiday if a valid customer funds protection agreement of the tour operator exists, a corresponding security certificate has been handed over, and the name and contact details of the customer funds protector have been made available to the customer in a clear, comprehensible and prominent manner.
(2) The payment conditions, in particular the amount of the deposit and the due dates of payments, are determined by the General Terms and Conditions of the respective tour operator / service provider.
(3) The brokerage fees as well as expenses or outlays are due for payment immediately.
V. Travel Documents
(1) Travel documents that travianet receives from tour operators and service providers for forwarding to the customer will be transmitted to the customer by e-mail or post; in individual cases, the travel documents will be deposited at an airport counter, which will be communicated to the customer.
(2) For car hire bookings, the vouchers are transmitted to the customer either by post, fax or e-mail, or the customer is provided with the reservation number for presentation to the relevant car hire company.
(3) If dispatch of travel documents by courier has been agreed with the customer, the customer shall bear all costs incurred.
(4) For travel insurance, the customer is sent an insurance number and the insurance conditions by e-mail. These constitute in their entirety the insurance documents.
(5) In their own interest, the customer is requested to check the documents handed to them immediately for accuracy and to notify travianet of any discrepancies found without delay, in order to avoid damage.
VI. Limitation of Liability
(1) travianet's liability for damages that are not based on injury to life, limb or health is limited to the typically foreseeable damage, up to a maximum in each individual case of the total price per person of the brokered trip or travel service, insofar as the damage is not based on intent or gross negligence and does not relate to obligations whose fulfilment makes proper performance of the contract possible in the first place and on compliance with which the customer as contracting party may regularly rely.
(2) The foregoing limitation of liability does not apply to claims under the Product Liability Act nor to any other statutory guarantee liability, and also does not affect travianet's liability under § 651w para. 4 BGB and § 651x BGB.
VII. Entry and Health Regulations
(1) With regard to entry regulations, it is generally assumed that the customer and any further travel participants represented by them are German nationals, unless membership of another state is obviously recognisable or has been expressly communicated to travianet.
(2) The travel participant is personally responsible for compliance with the passport, visa, customs and health regulations applicable to the trip in the respective transit and destination countries.
(3) travianet is not liable, if separately commissioned to obtain visas and other travel documents, for their timely issue and timely receipt of these travel documents, unless travianet has culpably caused the delay.
(4) The customer is strongly advised to obtain expert information in good time about infection and vaccination protection options as well as other prophylactic measures, in particular also with regard to the risk of thrombosis on longer flights, and to seek medical advice if necessary.
VIII. Insurance
(1) travianet recommends ensuring adequate international health insurance cover and taking out a travel protection package or, when booking, at least travel cancellation insurance and insurance to cover the costs of assistance (including repatriation) in the event of accident, illness or death. Explicit reference is made to the insurance offers under the "Travel Insurance" button.
(2) Should the customer have cause for complaint in connection with the insurance brokerage, they may contact this out-of-court complaints and arbitration body:
Versicherungsombudsmann e. V.
Postfach 080632
10006 Berlin
Telefon: 0800 3696000
Fax: 0800 3699000
E-Mail: beschwerde@versicherungsombudsmann.de
Website: www.versicherungsombudsmann.de
IX. Notes on Customer Obligations
(1) The customer is advised that the terms and conditions of the respective service providers named by name in the service description may establish special obligations for the customer.
(2) In addition, attention must also be paid to information in flight tickets, in particular notices regarding compliance with check-in times and, in particular for special and charter flights, the obligation to have onward, return and connecting flights reconfirmed by the airline within a period specified by the airline.
(3) In the event of loss of or damage to baggage, immediate notification to the airline is required in accordance with national and international regulations.
X. Identity of Operating Airlines for Booked Flight Services
In accordance with EU Regulation EC 2111/05, we hereby draw attention to the obligation of the travel broker to inform the customer of the identity of the operating airline for all transport services on the outbound and return flight prior to conclusion of the contract, provided that the airline is already known prior to conclusion of the contract. We refer in this regard to the information in the respective service description regarding the airlines employed. Insofar as the airline has not yet been determined, we will inform you prior to conclusion of the contract of the airline expected to operate the flight. Once the airline has been determined, we will ensure that you receive the relevant information as soon as possible. This also applies to any changes to the airlines operating the flight services.
XI. Limitation Period Reduction
(1) The customer's claims against travianet arising from the brokerage agreement become time-barred, by way of derogation from statutory provisions, within one year, unless they concern damages based on injury to life, limb or health or those based on a grossly negligent breach of duty by travianet or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of travianet.
(2) The limitation period commences at the end of the year in which the claim arose and the customer became aware, or without gross negligence should have become aware, of the circumstances giving rise to the claim and the identity of the debtor.
XII. Consumer Dispute Resolution / OS Platform
travianet is not obliged to participate in dispute resolution proceedings before a consumer arbitration body and does not participate in dispute resolution proceedings before a consumer arbitration body.
XIII. Final Provisions
(1) The contract is subject to German law.
(2) Insofar as the parties are merchants under German law, or in the event that the customer does not have a general place of jurisdiction domestically, or in the event that the party to be sued moves their place of residence or habitual abode outside the scope of this law after conclusion of the contract, or their place of residence or habitual abode is not known, Munich is agreed as the place of jurisdiction.
Last amended: 28.11.2025
travianet GmbH
Geschäftsführer: Jürgen Weickl
Angermühle 8a
D-94469 Deggendorf
Umsatzsteuer-Identifikationsnummer: DE 246 652 677
Handelsregisternummer: HRB 2873
Registergericht: Amtsgericht Deggendorf